ROYAL MAIL INTERNATIONAL EXPORT SERVICES

Unfortunately we are still unable to dispatch international orders due to the Royal Mail Cyber-attack which has been ongoing since 11^th Jan. This link has the latest information. They say they are sending what is in circulation but are not allowing new orders to be sent. https://personal.help.royalmail.com/app/answers/detail/a_id/12556

We can only apologise for the inconvenience this may have caused you but are sure that you can appreciate that this situation is beyond our control. We are hoping that Royal Mail will have fully rectified this issue very shortly and as soon as they allow us to dispatch items, we will send your order. This is the same for all UK businesses using Royal Mail to dispatch orders unfortunately. We are hoping the situation is resolved this week.

If you are in a rush for your items. We can arrange a courier instead at an additional cost.

Once again, please accept our apologies for the delay with this.

Latest from Royal Mail:

Delivery and collection services will take place across the UK today.

ROYAL MAIL INTERNATIONAL EXPORT SERVICES

Following the recent cyber incident, Royal Mail has resumed the export of parcels from Northern Ireland to Ireland. This builds on the recent move to resume the export of international letters to all international destinations. Customers in Northern Ireland can now export parcels bound for Ireland into Northern Ireland Post Office branches. Online customers will be able to print labels on Royal Mail shipping systems from 7pm, Friday 20 January. These services are currently only available for customers based in Northern Ireland. They are not available for customers based in Great Britain where export restrictions continue to apply.

We have now resumed international export despatches for all mail streams including parcels and letters across a growing number of international destinations. We are making good progress in despatching items that are already in our network across all of our services. Please note you may see less tracking information than usual as we continue to restore our services. At this time, we continue to ask customers not to submit new parcels for export, and we will update further on service resumption as soon as possible.

Royal Mail continues to work with external experts, the security authorities and regulators to mitigate the impact of this cyber incident, with a focus on restoring all services for export letters and parcels. Our import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.

We’re sorry for any disruption this incident may be causing. Our teams are continuing to work around the clock to resolve this situation. We will update customers as soon as we have more information.